Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the 4D Pocket (Pty) Ltd T/A Bloomony website https://www.bloomony.co.za and your purchase of products from us. By accessing or using our website or placing an order, you agree to be bound by these terms.

2. Orders and Pricing

  • Order Placement: To place an order, you must provide accurate and complete information. We reserve the right to cancel any order for any reason.
  • Pricing: Prices are subject to change without notice. We are not responsible for errors in pricing.
  • Payment: Payment must be made in full at the time of order. We accept credit/debit card, instant EFT and EFT (goods dispatched upon clearance of payment).
  • Order Cancellations & Modifications: Our fulfillment process begins as soon as an order is received. If you need to cancel or modify your order, please contact us immediately at info@bloomony.co.za or call us. We will try our best to accommodate your request, but if the order has already been processed, we may not be able to make any changes. All confirmed orders will be subject to the return policy outlined here.
  • Order Confirmation: We will send you an order confirmation email once your order has been processed.

3. Shipping and Delivery

  • Shipping Charges: Shipping charges will be calculated at checkout.
  • Delivery Times: We aim to deliver your order within 3-5 working days. However, delivery times may vary due to factors beyond our control.
  • Damaged or Lost Orders: If your order arrives damaged or is lost, please contact us within 7 days of receipt.

4. Returns and Refunds

  • Faulty Items and Fulfillment Errors: We are committed to ensuring customer satisfaction. If your product arrives damaged or faulty, or if there has been a fulfillment errors, please contact our support team within 7 days of receiving your order at info@bloomony.co.za. Please include the these information: 1. Order number. 2. Description of the issues. 3. Photographic evidence of the damage or fault. Once confirmed by our support team, we will process a replacement or refund.
  • Returning Unwanted Products: You can return an unwanted product to us provided that it is undamaged and unused for our Comfort & Wellness Gadgets, Hydration & Shake Tools and Home Convenience products. Due to the nature of our At Home Beauty Devices & Tools, products need to be in unopened condition. Please contact us at info@bloomony.co.za within 7 days of receiving your order. The product must be in its original packaging and in resellable condition. Return shipping will be at the customer’s expense. Once we approve your return request, a return form will be emailed to you, which should be included in your return package. Please arrange for shipping to our address.
  • Refund Process: Shipping fees are non-refundable. Customers are responsible for ensuring the return shipment is traceable. Items must arrive undamaged to be eligible for a refund or exchange. We cannot process refunds for items that are broken during the return process. Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed using the original payment method, excluding any original shipping costs and restocking fees. Please allow up to 10 business days for the return to be processed after we receive your item.

5. Miscellaneous

  • Unavailable for Delivery: Please ensure you are available for delivery. If the courier is unable to reach you after multiple attempts, the package will be returned to us, and you will be responsible for the cost of reshipping or the cost of return shipping if you choose to cancel the order.
  • Stock Availability: If a product is unavailable after you have placed an order, we will inform you via email and issue a full refund for the affected items.

6. Intellectual Property

  • Ownership: All content on our website, including text, images, and logos, is protected by copyright and other intellectual property laws.  
  • Use: You may not reproduce, modify, distribute, or otherwise use our content without our prior written consent.

7. Disclaimer of Warranties

  • Standard Warranty: If you receive a product which turns out to be defective or otherwise poor quality, please notify us as soon as possible, but in any events within 6 months after receiving the product. Please contact us at info@bloomony.co.za and include these information: 1. Order number. 2. Description of the issues. 3. Photographic evidence of the damage or fault. Once confirmed by our support team, we will process a replacement or refund.
  • As Is: The products are sold on an “as is” basis unless explicitly stated on the product description page.

8. Limitation of Liability

  • No Liability: We are not liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website or products.  

9. Governing Law

  • Governing Law: These Terms and Conditions are governed by the laws of South Africa.

10. Changes to Terms and Conditions

  • Changes: Bloomony reserves the right to modify or update this return policy at any time without prior notice. Any changes will be posted on our website and apply to all future purchases.

11. Contact Information

  • Contact: If you have any questions about these Terms and Conditions, please contact us at: info@bloomony.co.za